Saint Fleur is committed to delivering preserved roses and floral arrangements of exceptional quality and craftsmanship. We value our customers and strive to ensure satisfaction with every order. Due to the specific nature of our products, please be aware of our refund policy as detailed below:

Final Sale Policy

All transactions with Saint Fleur are considered final. Given the perishable and custom nature of our preserved roses and floral arrangements, we do not accept returns, issue refunds, or provide store credit for orders once they have been processed. This policy applies strictly to changes of mind or circumstances. However, we are committed to the satisfaction of our customers. In the event that an order arrives damaged or incomplete, Saint Fleur will evaluate the situation on a case-by-case basis and offer an appropriate resolution. We aim to ensure that every customer receives their order in perfect condition and as expected.

Cancellations

We recognize that circumstances may change, necessitating a change or cancellation of your order. Although our order processing commences almost immediately to guarantee timely delivery, there is a limited timeframe during which you may cancel or alter your order. Cancellations or modifications are subject to a review process and may be accepted if processing has not yet begun. Any cancellations or changes may incur additional charges, and the cost implications will be communicated at the time of the request. Please contact us as soon as possible if you need to cancel or modify your order. Note that the processing of cancellations or modifications can take up to 5-7 business days.

Order Issues & Incorrect Orders

Saint Fleur prides itself on the quality of our products. If your order arrives damaged, defective, or incorrect, we ask that you contact us within 24 hours of delivery with photographic evidence. For products proven to be compromised at the point of delivery or incorrect, we will assess the situation and provide a resolution. This may include a replacement of the affected product(s) at no additional cost to you. Saint Fleur will bear the return shipping costs for any approved returns due to damaged, defective, or incorrect items.

Replacement Policy for Damaged or Incomplete Deliveries

In the event that a customer requests a replacement due to receiving a damaged or incomplete package, Saint Fleur commits to covering all associated delivery costs for the replacement item. We prioritize customer satisfaction and understand the importance of receiving your orders in perfect condition. Therefore, should you encounter any issues with your package's condition upon arrival, please reach out to us for a hassle-free replacement process, at no additional delivery cost to you. Our aim is to ensure that your experience with Saint Fleur remains as flawless as the eternal roses we provide.

Replacement Process and Timeframe

For approved replacements, the process will be communicated to you along with details on how to proceed. Please be aware that the resolution process, including the delivery of replacement items, can take up to 14-21 business days from the time of your complaint.

Thank you for choosing Saint Fleur. Our dedication to quality and customer satisfaction remains our top priority. For any concerns or questions regarding our refund policy or your order, please reach out to us at contact@saintfleurparis.com or use our designated contact page.