Saint Fleur Shipping Policy

At Saint Fleur, we understand that timely and secure delivery of your order is very important. We’ve outlined our shipping policy below to ensure you have all the necessary information for a smooth shopping experience with us.

Domestic Shipping (UAE)

• Same-Day Delivery: Available in Dubai* for orders placed before 2pm. Orders made after the cut-off time will be delivered the next day.
• Next Day Delivery: Available across the whole UAE for orders placed before 5pm.
• Dubai Remote areas: Some areas within Dubai are remote, and we are unable to provide same-day delivery to these locations. All orders placed before 2 PM will be delivered the next day. Orders placed after 2 PM will be delivered the day following. Please note, we are relying on external shipping carriers, so this is out of our control.
  Remote areas include:
  
  • Hatta
  • Al Ruwayya
  • University Village (Al Ruwaiya)
  • Wadi Alamardi
  • Palm Jebel Ali
  • Al Lisali
  • Lahbab
  • Al Awir 2
  • Bab Al Shams Hotel
  • Dubai Intl Endurance City
  • Dubai Outer Bypass Road
  • Ghantoot & Al Jazeera
  • Jebel Ali Port Berth Area
  • New Police Academy Project
  • Tigerwood Projects
  • Margham
  • Akoya (Damac Hills)
  • Damac Hills 2
  • Jabal Ali Hills
  • Al Ghadeer

Shipping Costs

We're happy to offer free shipping on all orders above 500 AED. For orders below 500 AED, a flat rate shipping fee of 20 AED will be applied

Here's a comprehensive update for Saint Fleur's international shipping policy, incorporating shipping costs, service levels, and additional relevant details from the service level offering document provided:

International Shipping Policy

Saint Fleur offers international shipping across various global zones, with shipping times and costs varying based on destination zones. Below are the details for shipping to Zones 3, 4, and 5.

Zone 3: Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

• Estimated Shipping Cost: Between 75 AED and 327 AED, depending on the product size and weight.
• Delivery Time: Approximately 7 days
• Countries Included: Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Zone 4: Australia, Bulgaria, Croatia, Cyprus, Finland, Iceland, Latvia, Liechtenstein, Lithuania, New Zealand, Romania, Slovakia, Slovenia

• Estimated Shipping Cost: Between 61 AED and 218 AED, depending on the product size and weight.
• Delivery Time: Approximately 7 days
• Countries Included: Australia, Bulgaria, Croatia, Cyprus, Finland, Iceland, Latvia, Liechtenstein, Lithuania, New Zealand, Romania, Slovakia, Slovenia

Zone 5: Argentina, Brazil, Canada, Mexico, USA

• Estimated Shipping Cost: Between 74 AED and 254 AED, depending on the product size and weight.
• Delivery Time: Approximately 7 days
• Countries Included: Argentina, Brazil, Canada, Mexico, USA

Additional Information:

• Fuel Surcharge: Prices exclude a fuel surcharge; this will be applied separately to the rates.
• Governmental Charges: Prices do not include customs duty, VAT, or other governmental charges which may apply.
• Remote Area Delivery: An additional charge of AED 100 per order will be applied for deliveries to remote areas.
• Address Correction: There is a surcharge of AED 50 for shipments with incomplete or inaccurate delivery addresses.
• Government Levy: A 10% government levy will be applied on all charges.
• Delivery Time: All mentioned delivery times are approximate and may vary based on destination, customs processing, and other factors.
• COD Service: No Cash on Delivery service is available for international orders.
• Optional Services: Additional charges apply for services like Duties & Taxes Paid, Remote Area Service, Overweight and Oversized Pieces, Address Correction, and Elevated Risk Surcharges.

Please note that these are estimated costs and actual shipping fees may vary. We recommend checking with our customer service team for the most accurate and up-to-date information before placing your international orders.

Delivery Times

• We strive to meet the delivery times mentioned; however, these are estimates and not guarantees.
• For specific date deliveries, please use the date picker on the cart screen during checkout. If your selected date is not reflected in your order confirmation email, contact us immediately to ensure correct scheduling.

Weekend Deliveries

• We deliver on Saturdays. Please place your order with consideration of our delivery schedule to ensure your arrangement arrives when expected.

Shipping Insurance

• To offer you peace of mind, Saint Fleur provides optional insurance for all shipments. This insurance covers theft, damage, or other issues that may occur during delivery.

Order Tracking

• Once your order is dispatched, you will receive a tracking number. This number allows you to monitor the delivery status of your order via the carrier’s website.

Packaging

• All Saint Fleur arrangements are shipped in specially designed boxes to protect the flowers during transit, ensuring they arrive in perfect condition.

Customs and Duties

• For international orders, recipients are responsible for any customs and import duties that may apply. These fees are not included in the purchase or shipping price and must be paid by the recipient.

Contact Us

• For any shipping-related inquiries or special requests, please do not hesitate to contact us at contact@saintfleur.com. Our team is here to assist you.

Thank you for choosing Saint Fleur. We are committed to ensuring that your order arrives safely and on time, providing a delightful experience from our door to yours.